I didn’t realize I booked a smoking room which she brought on my attention and without hesitation provided me with a few options. Coming from the hospitality industry, there are so many factors that play a part in which hotel you choose and I can confidently say I have ZERO regrets choosing South Point! Nicole Koko’o at the front desk is simply AMAZING, customer service on point and she genuinely cares about your needs. This trip was our first trip since 2019 and so much has changed since then, leaving us feeling that maybe it was too soon to travel and to Vegas of all places. We all paid our bills, slept on the hard beds and thankfully were able to leave this hotel by 7am.

No customers were rude or raised their voice to express the disappointment - perhaps due to all of us being Canadian, or even more likely, that we had already been through 7+ hours of disappointment by WestJet and we were just tired.

After finishing our meal we were only then told that our vouchers would not work there and the manager told the 200+ guests from the airline to pay or get out of his hotel. We decided to cancel our restaurant reservation and eat at the Cafe. We had made reservations for the Italian restaurant but upon arrival were told that our vouchers would only be accepted at the Buffet or Cafe. Don't think getting off the strip will allow you more peace and space. The hotel is incredibly busy with lineups for the restaurants and almost every machine on the casino floor taken. We were given a comped room here and it was fine - beds were hard but at least there were slippers and a mini fridge unlike hotels on the strip. The situation leading us to South Point was less than ideal since our flight was cancelled due to issues with our airline WestJet.

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